CALL ON CLOUD CUSTOMER SERVICE

Customer Service

Our after-sales and support teams are trained to the standards of every product and service we provide. With tools that track and manage customer cases across every contact channel, we make sure each issue is handled as quickly as possible.

After-sales services

Service Type

After-sales support from ticket handling and service changes to implementation and provider escalation.

6 service types
01

Ticket System

Receive customer questions and issues through ticket channels including LINE OA, email, and call center, with answers and resolutions delivered through the same channel.

02

Modify Service Information

Update service information such as licenses, passwords, and data recovery after verification through an authorized email account.

03

DNS Modification

Customers using our Cloud DNS service can request DNS record changes through verified email.

04

Implementation Services

System implementation, data migration from the existing platform, and user training with essential usage guidance.

05

Remote Desktop

Troubleshooting and inspection through Remote Desktop.

06

Report Issue To Provider

Escalate unresolved issues directly to the provider and track progress until completion.

Service Channel

6 channels
01

Call Ticket

A ticket is opened when calling 02-460-9292 and pressing 2. An officer will take ownership and follow up.

02

LINE OA Ticket

A ticket is opened when chatting through LINE @mailmaster, with an officer assigned to follow up.

03

Training Course

System training courses for administrators and organizational users, with requestable topics.

04

Email Ticket

A ticket is opened when emailing support@mailmaster.co.th, with an officer assigned to follow up.

05

Knowledge Base

Continuously maintained user guides. Customers may request additional documentation when needed.

06

Emergency Line

A direct emergency number with an officer available 24 hours for system incidents.

Policy 01

Administrator Policy

To protect customer information, requests such as changing license quantities or passwords must be submitted by an authorized company representative through their designated email address.

Policy 02

Data Protection

Customer information is stored on encrypted cloud infrastructure with role-based access levels for responsible personnel.

Customer Service Performance

Statistic

*2025 data

4,600
Total Customer
2,300
Ticket Per Month
18,000
Ticket Per Year
3,200
LINE Ticket
7,800
Total Call Ticket
1,400
Total Email Ticket

CALL ON CLOUD CUSTOMER SERVICE

Contact Form

Send the details and our customer service team will follow up.